Voice: Crystal-Clear Calls. Smarter Routing. Happier Customers.
Run a modern call center with IVR, conferencing, transfers, queues, recordings, and automated campaigns—managed in one dashboard.
Turn Every Call Into a Better Experience
Customers still pick up the phone when it matters most. With Turehub Voice, every conversation is clearer, smarter, and more efficient. Our reliable calling, intelligent routing, and powerful automation help you resolve issues on the first call, reduce wait times, and scale effortlessly—without adding overhead. Whether you’re supporting, selling, or engaging, we make each call count.
Reduction in average wait times with skills-based routing.
Increase in first-call resolution after implementing IVR and call queues
Faster campaign reach using automated robocalls.
Case Studies
Voice Overview
Everything you need to know about Turehub Voice
Call Conferencing
Add all users who dial a number into one live call. Integrate with your database to allow, mute, or remove participants automatically.
Call Transfer
Instantly send callers to the right agent or department. Reduce misroutes with warm/attended transfers and internal directory lookups.
IVR
Guide callers with spoken menus—language selection, common solutions, or quick routing to agents—cutting queues and handle time.
Call Recording
Store MP3 recordings for training, QA, and audits. Tag by agent, queue, or campaign and replay anytime.
Call Queues
Scale capacity with dynamic queue rules. Hold music, estimated wait, and fallback to voicemail or overflow teams.
Call Campaigns
Blast pre-recorded messages to targeted lists for promotions, alerts, or notifications. Schedule, throttle, and track results.
Call History
Search every call—by number, agent, queue, or status. See outcomes, notes, and dispositions in one place.
Number masking
Search every call—by number, agent, queue, or status. See outcomes, notes, and dispositions in one place.
No Extra Hardware
Turehub runs in the browser or your existing softphones—no desk phones, PBXs, or servers to buy.
Built for Busy Call Centers, Loved by Customers
Deliver exceptional customer experiences with scalable, automated, and insight-driven voice solutions that reduce costs, resolve faster, and boost satisfaction.
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Lower Costs
Pay only for usage with queues, IVR, and automation that scale with your needs. -
Better Quality
Recordings, analytics, and scorecards help train agents and deliver consistent experiences. -
Easy to Launch
No-code setup, guided onboarding, and native integrations get you running in minutes.
Case Studies
Built for Your Everyday Scenarios
Everything you need to know about Turehub Voice
Customer Support & Helpdesk
Route callers by issue or product tier, use callbacks, and track SLAs.
Sales & Outbound Campaigns
Run promotions or press-to-connect robocalls, record calls for coaching, track conversions.
Billing & Collections
Automated payment reminders with IVR payment options or transfer to agents securely.
Service Updates & Alerts
Proactive outage notices, delivery updates, appointment confirmations at scale.
Research & Surveys
Recorded interviews and IVR surveys for feedback, NPS, or market research.
Healthcare & Appointments
Automated reminders, rescheduling via IVR, secure routing to front desk.
Pricing
Simple, scalable pricing.
No extra charges. No hidden fees.
| ITEM & DESCRIPTION | COST (KES) | |
|---|---|---|
| Setup & Maintenance Costs | Regular Phone Number Purchase | 10,000 + 16% VAT |
| Regular Phone Number Monthly Maintenance | 3,500 + 16% VAT | |
| Premium Phone Number Purchase (Safaricom Only) | 30,000 + 16% VAT | |
| Premium Phone Number Monthly Maintenance (Safaricom Only) | 20,000 + 16% VAT | |
| Toll Free (Safaricom) - Setup (Plus 16% VAT) | 30,000 + 16% VAT | |
| Toll Free (Safaricom) - Deposit | 50,000 | |
| Toll Free (Safaricom) - Monthly Maintenance (Plus 16% VAT) | 20,000 + 16% VAT | |
| IVR Setup | FREE | |
| Usage Costs (Local) | Regular Incoming per minute | 0.7 |
| Regular Outgoing per minute | 3 | |
| Call conference per minute | 1 | |
| Sip outgoing per mimute (Departmental) | 0.3 | |
| Usage Costs (International) | List with countries to be provided | |
| Call Campaigns | Call per minute. Average of 0.06 per second. | 3.5 |
FAQ
Frequently asked questions:
Everything you need to know about Turehub Voice
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What is Turehub Voice?
Turehub Voice is our cloud-based calling solution with IVR, call queues, transfers, conferencing, recordings, and automated campaigns—all in one dashboard.
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Do I need special hardware to use Turehub Voice?
No. You can run it directly in your browser or with existing softphones, headsets, and devices—no desk phones or servers required.
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How is pricing structured?
You pay for your plan and only for the minutes, campaigns, or add-ons you use—no hidden charges.
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Are call recordings secure?
Yes. All recordings are encrypted, access-controlled, and stored according to your retention policies to meet compliance and privacy requirements.
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Can Turehub Voice integrate with my CRM or helpdesk?
Not yet. Integration features are in our development roadmap and will be available soon to sync call logs, recordings, and customer details.
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Do you support outbound campaigns and robocalls?
Yes. You can schedule automated call blasts with pre-recorded messages and track engagement, while ensuring compliance with opt-out and DNC rules.
Ready to Elevate Every Conversation?
See Turehub Voice in action—your customers will hear the difference.
