Every Customer Conversation.
One Platform.
Turehub helps organizations manage calls, WhatsApp, SMS, email, ticketing, campaigns and customer service from one powerful platform.
Dashboard
Total Conversations
1,246
↑ 12.5%
Open Tickets
342
↑ 8.2%
Avg. Response Time
2m 45s
↓ 15%
Customer Satisfaction
4.7/5
↑ 9.1%
Live Conversations
- M Mary Wanjiku WhatsApp Open
- J John Otieno Voice Call 1m
- G Grace Njeri Email 2m
- P Peter O. SMS 3m
Conversation Flow
- WhatsApp 620
- Voice 320
- Email 180
- SMS 96
- Others 30
Recent Activity
- Ticket #4821 Updated 2m ago
- WhatsApp message from Mary 3m ago
- Campaign “May Offer” Sent 10m ago
- Call from +254 712… Completed 15m ago
Trusted by organizations across Africa
All your channels. One inbox.
Engage your customers on every channel from one unified platform.
Everything you need to communicate
Turehub brings your channels, teams and customer records together so every conversation is visible, assigned and measurable.
01 / 08
Voice / Cloud Call Centre
Modern calling without PBX hardware.
Run inbound and outbound calls from the cloud with routing, queues and live monitoring.
- IVR and call routing
- Call recording and monitoring
- Remote agents and supervisors
02 / 08
WhatsApp Business
Turn WhatsApp into a team inbox.
Manage customer WhatsApp conversations with assignments, templates and automation.
- Shared WhatsApp inbox
- Templates and quick replies
- Chatbot handover to agents
03 / 08
SMS Messaging
Send alerts, reminders and campaigns at scale.
Reach customers instantly with bulk SMS, shortcode conversations and transactional messages.
- Bulk SMS campaigns
- Sender IDs and shortcodes
- Delivery tracking
04 / 08
Email Communication
Shared email support for teams.
Bring support mailboxes into one workspace so teams can reply, assign and follow up.
- Shared inbox
- Templates and assignments
- Turn emails into tickets
05 / 08
Ticketing
Track every request to resolution.
Convert conversations into tickets with priorities, ownership, SLAs and escalation.
- Kanban and list views
- SLA tracking
- Escalations and assignments
06 / 08
Campaigns
Reach many people across multiple channels.
Run outreach campaigns across SMS, WhatsApp, voice and email from one place.
- Audience segmentation
- Scheduled campaigns
- Campaign performance reports
07 / 08
Surveys & Feedback
Listen to customers after every interaction.
Collect feedback, satisfaction scores and survey responses to improve service delivery.
- CSAT and NPS
- Forms and polls
- Feedback reports
08 / 08
Analytics & Reporting
See what is happening across your teams.
Monitor response times, open tickets, campaign performance and customer engagement.
- Real-time dashboards
- Channel performance
- Exportable reports
Loved by teams across industries
Brian O
CEO
“Turehub has transformed how we communicate with members. Response times are down and satisfaction is up.”
Boxleo BPO
Contact Centre Operations
Grace N
Society Manager
“Our team handles more inquiries than ever before with zero missed conversations.”
CFA Society East Africa
Member Engagement
Caroline M
CEO
“The multi-channel inbox helps us reach more people where they are.”
Her Hustle
Community Engagement
Kennon M
CEO
“Easy to use, powerful and the support team is exceptional.”
Mwalimu Biashara
Customer Experience
Works with the tools you already use .
Connect Turehub with the CRMs, ERPs, helpdesks and business systems your teams already use through integrations and open APIs.
Contact us for inquiry
Real results from real teams
SACCO Member Support
How a leading SACCO unified all member communications and improved response times by 60%.
60%
Faster response time
35%
Increase in member satisfaction
2.5x
More conversations handled
Challenge
Members reached out on different channels with no visibility and slow responses.
Solution
Turehub unified voice, WhatsApp, SMS and email into one inbox with automation.
University Admissions Support
How a university handled an admissions surge and responded in minutes, not days.
70%
Questions auto-answered
Minutes
Not days to respond
0
Extra staff at peak
Challenge
Thousands of admissions enquiries flooded individual staff emails and phones.
Solution
A WhatsApp chatbot answered common questions while a shared inbox caught the rest.
NGO Beneficiary Engagement
How an NGO engaged beneficiaries reliably and streamlined donor reporting.
100%
Regional reach
3x
Faster donor reporting
1
Unified record
Challenge
Programs spanned wide, low-connectivity regions with manual, untracked reporting.
Solution
SMS and WhatsApp with surveys delivered reliable reach and exportable reports.
Frequently asked questions
Everything you need to know about Turehub.
What is Turehub?
Turehub is an omnichannel customer communication platform. It brings calls, WhatsApp, SMS, email, ticketing, campaigns and surveys into one shared inbox so your team can manage every conversation from a single place.
Do we need physical call centre hardware?
No. Turehub is fully cloud-based. Your team only needs an internet connection and a browser — there is no PBX, no servers and no on-premise equipment to buy or maintain.
Can Turehub integrate with our existing systems?
Yes. Turehub connects to CRMs, ERPs, core banking, student information and payment systems, and offers a clean REST API and webhooks for custom integrations.
Is Turehub suitable for remote teams?
Absolutely. Agents and managers can log in and work from anywhere, while supervisors keep full real-time visibility through live dashboards and reports.
Can we start small and scale later?
Yes. Start with the channels and team size you need today, then add more channels, agents and features as you grow — without re-platforming.
How secure is Turehub?
Turehub keeps a complete, auditable record of every conversation with role-based access and secure data handling, supporting your compliance and governance requirements.