Simple, scalable pricing.
No extra charges. No hidden fees.
Platform Costs
Basic
Essential communication tools for growing business needs.
KES 3,500
Per Month (Exc VAT). Usage costs charged separatelyAdvance
Expanded integrations with advanced messaging and automation.
KES 8,500
Per Month (Exc VAT). Usage costs charged separately
Premium
Comprehensive solutions for enterprises with complex workflows.
KES 15,000
Per Month (Exc VAT). Usage costs charged separatelyTurehub Agents
Starter Plan
Ideal for small teams or startups just getting started with a professional call center setup.
Professional Plan
Ideal for growing businesses that need more capacity and advanced features and integrations
Enterprise Plan
Best for large businesses with high call volumes requiring a customized solution and dedicated support
Frequently asked questions:
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What’s included in the one-time setup fee?
The setup fee covers the initial configuration of your account, onboarding, and integration of the core tools. This includes setting up your company profile, enabling features like SMS, WhatsApp, and IVR (depending on your plan), and providing initial training or support to help your team get started quickly. It’s a one-time cost and does not recur.
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How are usage costs charged separately from monthly fees?
Your monthly subscription covers access to the platform and its features, while usage costs apply to communication services such as SMS, WhatsApp campaigns, calls, and emails. These are charged per message, minute, or conversation, depending on the channel. This ensures you only pay for what you actually use, giving flexibility for both small and high-volume businesses.
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What’s the difference between shared and dedicated agents?
Shared agents handle tasks for multiple businesses, making them an affordable option for SMEs that need part-time customer service support. Dedicated agents, on the other hand, work exclusively for your company, giving you full-time focus, deeper product knowledge, and complete alignment with your internal processes. Dedicated agents are ideal for businesses with high customer interaction or specialized workflows.
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Can I upgrade or downgrade my plan later?
Yes. You can start with a lower-tier plan and upgrade as your business grows, or downgrade if your requirements change. Upgrades allow you to unlock additional channels (like WhatsApp, Telegram, or shortcodes) and more advanced features. Downgrades will adjust your access and billing in the next cycle. Our support team will guide you through the transition smoothly.
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Is there a minimum commitment period for agent services?
We understand the importance of customer satisfaction and we strive to provide the best products and services. However, please note that due to the nature of our products and services, we do not offer refunds after a purchase has been made.
