Your monthly subscription covers access to the platform and its features, while usage costs apply to communication services such as SMS, WhatsApp campaigns, calls, and emails. These are charged per message, minute, or conversation, depending on the channel. This ensures you only pay for what you actually use, giving flexibility for both small and high-volume businesses.

Shared agents handle tasks for multiple businesses, making them an affordable option for SMEs that need part-time customer service support. Dedicated agents, on the other hand, work exclusively for your company, giving you full-time focus, deeper product knowledge, and complete alignment with your internal processes. Dedicated agents are ideal for businesses with high customer interaction or specialized workflows.

Yes. You can start with a lower-tier plan and upgrade as your business grows, or downgrade if your requirements change. Upgrades allow you to unlock additional channels (like WhatsApp, Telegram, or shortcodes) and more advanced features. Downgrades will adjust your access and billing in the next cycle. Our support team will guide you through the transition smoothly.

We understand the importance of customer satisfaction and we strive to provide the best products and services. However, please note that due to the nature of our products and services, we do not offer refunds after a purchase has been made.