Universities & Colleges
University Admissions Support
A university was overwhelmed by admissions enquiries each intake. Turehub helped them respond faster with chatbots and a shared inbox.
The Challenge
Each admissions cycle, thousands of enquiries flooded individual staff emails and phones. Many went unanswered, frustrating applicants at a critical moment and damaging the university’s reputation.
The Solution
The university deployed Turehub with WhatsApp and a chatbot to instantly answer common questions about deadlines, fees and requirements. Complex enquiries routed to a shared inbox with ticketing, so nothing was missed.
The Results
- Over 70% of common questions answered automatically
- Admissions response times reduced from days to minutes
- No additional staff needed during peak intake
- Improved applicant experience and conversion