Ticketing
Track, prioritise and resolve customer issues with a built-in help desk.
What it helps you do
Ticketing
Convert any conversation into a trackable ticket. Set priorities, assign owners, apply SLAs and watch issues through to resolution. Reporting shows exactly where things stand and where bottlenecks are.
Benefits
- Nothing slips through the cracks
- Clear ownership and accountability
- Meet response-time commitments
- See and fix bottlenecks with data
Key Features
What’s included
Tickets from any channel or conversation
Priorities, categories and custom fields
SLA policies with escalation rules
Assignment, queues and statuses
Resolution and backlog reporting
Related Solutions
Where Ticketing fits
Customer Service
Deliver fast, consistent support across every channel from one place.
Learn moreContact Centre Operations
Run efficient inbound and outbound operations without on-premise hardware.
Learn moreCitizen Engagement
Help public institutions communicate with citizens clearly and accountably.
Learn more