Shared Inbox
Every conversation, every channel, every customer — in one unified inbox.
What it helps you do
Shared Inbox
The Shared Inbox is the heart of Turehub. Voice, WhatsApp, SMS, email, social and web chat all flow into one place, linked to a single customer record. Your team works from one queue with clear ownership and complete context.
Benefits
- One workflow instead of many tools
- Full context on every customer
- Clear accountability across the team
- Faster resolution and happier customers
Key Features
What’s included
All channels in one unified queue
Single customer record and timeline
Assignment, tagging and internal notes
Collision detection and presence
Powerful search across all conversations
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Where Shared Inbox fits
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