Privacy Policy

Turehub ("Turehub", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, create an account or use our omnichannel customer communication platform (the "Service"). By using the Service you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, information generated through your use of the Service, and information from third parties, including:

• Account & contact details — name, email address, phone number, company name and billing information.
• Communications content — voice calls, WhatsApp, SMS, email, chat, tickets, campaigns and survey responses processed through the Service on your behalf.
• Usage & device data — IP address, browser type, device identifiers, pages visited and interactions with the Service.
• Cookies & similar technologies — used to keep you signed in, remember preferences and measure performance.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain and improve the Service;
• Process transactions and send related billing information;
• Authenticate users and secure accounts;
• Respond to enquiries, provide support and send service notices;
• Send product updates and marketing communications (which you may opt out of at any time);
• Detect, prevent and address fraud, abuse and security incidents;
• Comply with legal and regulatory obligations.

3. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers — such as communication carriers (e.g. voice and messaging providers), hosting, payment and analytics partners who process data on our behalf under confidentiality obligations;
• Your organization — where you use the Service as part of an account managed by your employer or another organization;
• Legal & safety — when required by law, regulation, legal process or to protect the rights, property or safety of Turehub, our users or the public;
• Business transfers — in connection with a merger, acquisition or sale of assets.

4. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we securely delete or anonymise it.

5. Data Security

We implement appropriate technical and organizational measures — including encryption in transit, access controls and monitoring — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you may have the right to access, correct, update or delete your personal information, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us using the details below. You may also unsubscribe from marketing emails at any time using the link in those messages.

7. International Transfers

Your information may be processed and stored in countries other than your own. Where we transfer personal information across borders, we take steps to ensure it is protected in accordance with this policy and applicable data protection laws.

8. Children's Privacy

The Service is not directed to children under the age of 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: