Let’s Talk Business Growth
Feel free to reach out to us using the options below, and our dedicated team will respond to your inquiries promptly.
“Turehub delivers affordable, professional customer service solutions for SMEs, boosting sales, loyalty, and growth across Africa’s markets.”
Eugene Orimbo
Founder & CEOHave a question or feedback? Fill out the form below, and we'll get back to you as soon as possible.
Or drop us a message via email.
Other ways to reach us
Frequently asked questions:
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What is Turehub and how can it help my business?
Turehub is a unified customer communication platform for SMEs and growing enterprises. We centralize Voice, SMS/shortcode, WhatsApp, email, chatbots, tickets, and knowledge base in one dashboard—reducing costs, speeding response times, and improving customer experience. Choose shared or dedicated agents to scale support without heavy infrastructure.
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How quickly can we get started after contacting you?
For standard setups, onboarding typically starts within 24–72 hours after requirements confirmation and account creation. Channels like SMS Sender ID or shortcode may require third-party approvals (1–10 business days). We’ll share a clear timeline during your discovery call.
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Do you support both shared and dedicated agents? What’s the difference?
Yes. Shared agents serve multiple clients using agreed SLAs—ideal for startups and SMEs. Dedicated agents work exclusively on your brand, with deeper product knowledge, tailored scripts, and extended availability. Both options include quality monitoring, reporting, and escalation workflows.
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How is pricing structured and what costs should we expect?
Pricing has three parts: (a) Setup (channel configuration like voice lines, Sender ID, or shortcode), (b) Platform & Agent plans (shared or dedicated), and (c) Usage (voice minutes, SMS, WhatsApp, emails). We’ll recommend a plan based on your volumes, SLAs, and channels during your consultation.
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How does Turehub handle data security and compliance?
We follow industry best practices: encrypted data in transit and at rest, role-based access, audit logs, and secure backups. We align with Kenya’s Data Protection Act and can sign DPAs where required.
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Who is Turelabs and how is it related to Turehub?
Turelabs Developers Limited is a Nairobi-based software development and IT services company delivering custom software, managed IT, and product solutions. Turehub is a Turelabs product — a customer-engagement platform built and operated by Turelabs to help SMEs and enterprises manage multi-channel support (voice, SMS, WhatsApp, email, bots) with shared or dedicated agents.
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