Blog
Insights on customer communication
Ideas, guides and best practices to help your organization communicate better.
Strategy
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6 min read
What Is Omnichannel Customer Engagement?
Omnichannel means every channel connected around one customer. Here’s what that really looks like in practice.
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Voice
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7 min read
How To Build A Modern Call Centre Without Hardware
Cloud call centres remove the cost and complexity of on-premise hardware. Here’s how to build one.
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WhatsApp
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5 min read
Why WhatsApp Should Not Sit On One Person’s Phone
Running customer WhatsApp from a personal phone is risky. Here’s why a shared business inbox matters.
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Education
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6 min read
How Universities Can Improve Student Communication
From admissions to graduation, here’s how universities can engage students on the channels they actually use.
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Finance
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6 min read
How SACCOs Can Improve Member Support
Members expect fast, reliable support. Here’s how SACCOs can deliver it without losing accountability.
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Strategy
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5 min read
The Difference Between Multichannel And Omnichannel Communication
They sound similar but they’re not the same. Here’s the difference and why it matters.
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