How Universities Can Improve Student Communication
From admissions to graduation, here’s how universities can engage students on the channels they actually use.
Students expect quick answers on the channels they use every day. Universities that meet them there see better experience and fewer missed enquiries.
The admissions bottleneck
During intake, enquiries flood individual staff emails and phones. Many go unanswered, and applicants are left frustrated at a critical decision point.
Meet students where they are
Students live on WhatsApp and SMS. Offering these channels — backed by a shared inbox and chatbots for common questions — dramatically improves response times.
Automate the repetitive
Chatbots can answer questions about deadlines, fees and requirements instantly, freeing staff to handle complex cases.
Measure and improve
With reporting, universities can see enquiry volumes and response times, then staff accordingly during peaks. Turehub brings it all together.