Build Smart Telegram Bots. Hand Off to Humans.
Automate FAQs, deliver rich content, and escalate conversations to agents with full context.
Automate routine chats, keep the human touch
Automate routine chats, keep the human touch. Turehub Telegram Bots let you instantly answer FAQs, guide customers, and collect details—without overwhelming your team. When conversations need empathy or expertise, human agents can take over seamlessly. This blend of automation and live support ensures faster resolutions, happier customers, and a more efficient customer care operation.
Support questions can be automated with bots..
Faster resolutions when bots and agents work together.
Customers prefer quick automated replies over waiting in queues.
Telegram Features
Smarter Conversations, Less Effort
Automate responses, streamline workflows, and free agents for high-value interactions.
Shared Telegram Inbox
Centralize chats, assign agents, add internal notes, and avoid duplicate replies.
Bot Flows & Wizards
Build multi-step menus, validation, and conditional logic to collect data and resolve common queries.
Human Handoff with Context
Seamless escalation from bot to agent with full message history and captured data.
Rich Media Support
Send images, voice, documents, buttons, polls, and inline keyboards for interactive flows.
User Profiles & Variables
Save preferences, chat history, and dynamic variables for personalised responses.
Broadcast Messaging
Send targeted updates, promotions, or reminders to segmented groups.
Webhooks & APIs
Push events to your systems and trigger external logic programmatically.
Analytics & Reports
Monitor messages, response times, agent workloads, and bot deflection rates.
Why Telegram Bots Complement Customer Care
Seamlessly balance automation with personal touch—bots handle routine queries, while agents step in when conversations need empathy, expertise, or complex resolution.
-
Lower Call/Email Volume
Bots resolve common queries, freeing agents for complex cases. -
Faster First Response
Immediate replies cut customer anxiety and increase satisfaction. -
24/7 Availability
Bots handle off-hours queries and capture leads for follow-up.
Use Cases
Powerful Ways to Use Telegram
Deploy bots for routine chats and seamlessly switch to agents when needed.
Self-Service Support & FAQs
Product setup steps, troubleshooting, and returns automation.
Lead Capture & Qualification
Bot asks qualifying questions, then passes hot leads to sales.
Order Tracking & Notifications
Provide live status and delivery proof via images.
Surveys & Feedback
Quick polls and NPS, results feed into analytics.
Appointment Booking & Reminders
Schedule, reschedule, and send reminders with confirmations.
KYC & Document Collection
Securely gather documents and checklist completion via the bot.
FAQ
Frequently asked questions:
FAQs On Automating Conversations With Telegram Bots And Agents
-
Can bots collect files?
Yes. Bots can request and store images, documents, and voice notes.
-
Will agents see bot-collected data?
Yes—every captured field is shown during the handoff.
-
Can we schedule broadcasts?
Yes—only to users who’ve opted in; throttling supported.
-
Is multi-language supported?
Yes—flows can be localized or auto-detected.
-
Do you provide APIs?
Webhooks/APIs are planned and will be released soon.
-
How secure is data?
Chats and attachments are stored encrypted with role-based access and audit logs.
Ready to Automate Smarter on Telegram?
Give your customers instant answers while keeping agents available for what matters most. Start today with Turehub Telegram Bots.
