Affordable Shared Agent Services

Professional Customer Support, Without the Big Costs

Get reliable agents shared across businesses to handle your calls, chats, and emails—at a fraction of the cost of a full team.

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Contacts Sales

Professional Agents, Shared
Smarts, Maximum Value

Scale smarter with professional agents who serve multiple businesses without sacrificing quality, efficiency, or reliability

Cost-Effective

Pay only for usage, not full-time staff.

Trained Agents

Professionals skilled across industries, always ready to serve.

Scalable

Add more coverage as your business grows without hiring overhead.

Our Capabilities: All Channels Covered by Shared Agents

Voice Calls & IVR
Deliver professional inbound and outbound call handling with intelligent IVR routing. Ensure every caller gets quick resolutions, language options, and seamless transfers to the right agent without long wait times.
Live Chat & WhatsApp
Offer instant, real-time conversations where customers already are. Combine chatbots for FAQs with live agent handovers, giving faster resolutions, personalized service, and a convenient support experience across web and WhatsApp.
Email & Ticketing
Turn emails into actionable tickets automatically. Assign to the right team, track progress, and ensure no request gets lost. Maintain full history for consistent, reliable responses every time.
Social Media DMs
Respond to customers on Facebook, Instagram, or Twitter directly from one platform. Manage mentions, comments, and DMs without switching apps, ensuring timely replies and building stronger brand presence.

Scaling Smarter with Shared Expertise

Startups, SMEs, and growing brands benefit from shared agents who balance
cost-efficiency with polished professionalism.

Delight Customers With Seamless 24/7 Shopping Support

From order tracking to refunds and product inquiries, we ensure customers always get quick, reliable answers. Boost trust, reduce cart abandonment, and drive repeat sales with round-the-clock support across voice, chat, email, and WhatsApp.

Share tools quickly and confidently in minutes

Manage appointment bookings, medical inquiries, and follow-up reminders with trained agents. Patients receive timely responses day or night, improving trust, reducing missed visits, and strengthening overall care experiences for hospitals, clinics, and telehealth platforms.

Secure, Responsive Customer Care For Every Transaction

Handle account inquiries, card issues, loan applications, and KYC verification with ease. Our agents provide fast, compliant, and confidential support 24/7, ensuring customer trust while reducing wait times and improving overall financial service satisfaction.

Effortless Bookings And Stress-Free Customer Experiences

Support travelers with booking confirmations, itinerary changes, cancellations, and real-time updates. Whether at midnight or during peak seasons, we ensure smooth, timely, and friendly assistance to elevate customer loyalty in travel, hotel, and tourism industries.

Always-On Support For Agile Digital Businesses

Provide user onboarding, technical troubleshooting, and feature guidance at scale. Our 24/7 support ensures seamless user adoption, lowers churn rates, and strengthens customer satisfaction while freeing your team to focus on core product innovation.

FAQ

Frequently asked questions:

Learn how Turehub’s shared agents deliver cost-effective, reliable customer support.

What are shared agent services?

Shared agents are professional support representatives who serve multiple businesses. Instead of paying for a full dedicated team, you share trained agents at a lower cost while still getting reliable, quality customer support.
How affordable are Turehub shared agents compared to hiring?

Shared agent services start from as little as KES 5,000/month, making them far cheaper than hiring in-house staff. You only pay for the actual usage and coverage you need.
What kind of tasks can shared agents handle?

Shared agents handle voice calls, WhatsApp chats, emails, ticketing, and social media DMs. They’re trained on your workflows so they can manage order inquiries, FAQs, complaints, and simple troubleshooting effectively.
How do you ensure quality if agents serve multiple businesses?

We assign agents based on industry relevance and provide workflow training for each client. Our systems preserve full customer history, so even if agents are shared, every interaction is personalized and consistent.
Can shared agents support customers outside business hours?

Yes. Shared agents provide extended coverage, including evenings and weekends. If you need 24/7 coverage, you can easily upgrade to a hybrid or dedicated agent plan later.
What happens if customer volumes spike?

Turehub’s shared agent model is built for scalability. During peak times, extra trained agents can step in quickly, ensuring you never miss queries, even during campaigns or seasonal spikes.
Can I switch to dedicated agents later?

Absolutely. Many clients start with shared agents to keep costs low, then transition to dedicated agents as their business and support needs grow. The shift is seamless with no downtime.