Track Every Request. Resolve Faster.
A unified ticketing system that centralizes channels, preserves context, and powers SLA-driven support.
Turn Chaos Into Controlled Support
Every customer request—whether from email, voice, SMS, or chat—is captured and tracked in one place. Agents gain full visibility of past interactions, files, and timelines, ensuring no detail is missed. With streamlined workflows, your team works smarter, resolves faster, and delivers consistent care that builds lasting trust.
Fewer lost requests with unified ticketing.
Faster response times through timelines and tracking.
Customer satisfaction with transparent resolutions
Ticketing Features
Centralize Every Request, Simplify Support Across All Channels
Manage tickets seamlessly, track histories, and ensure faster, more consistent resolutions.
Multi-Channel Ingestion
Capture email, voice (call logs), SMS, WhatsApp, Telegram, and web forms into one ticket.
Activity Timelines
See a chronological timeline of actions: messages, transfers, notes, SLA events, and status changes.
Shared Team Inbox
Assign, claim, or auto-assign tickets; collision detection prevents duplicate replies.
Full Customer History
Pop customer profiles, past tickets, interactions, and purchases for richer context.
File & Attachment Support
Upload, preview, and attach images, PDFs, and documents to tickets securely.
Tags, Priorities & Custom Fields
Categorize tickets by product, urgency, or any custom data point.
Internal Notes & Mentions
Leave private notes, mention teammates, or create side conversations without involving customers.
Reporting & Insights
Backlog, SLA compliance, agent productivity, and ticket funnels for continuous improvement.
Why Turehub Ticketing Complements Customer Care
Turehub Ticketing centralizes communication, ensures accountability, and improves resolution speed—giving both agents and customers a smoother support journey.
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Faster Resolution
Unified threads and macros reduce handle time and reply cycles. -
More Accurate Service
Activity timelines and history decrease re-asks and errors. -
Better Accountability
Auditable timelines, ownership, and escalation paths keep issues tracked.
Use Cases
Resolve Smarter, Not Slower
Streamline every support request into one manageable workflow.
Customer Support & Troubleshooting
Multi-channel cases with attachments and SLA tracking.
Billing & Collections
Attach invoices, log payment promises, escalate missed payments.
Onboarding & Account Setup
Track document submissions and verification steps.
Technical Escalations
Triage via bot or agent, escalate to specialists with full logs.
Compliance & Dispute Resolution
Preserve an auditable timeline and attachments for investigations.
Vendor & Partner Requests
Manage B2B tickets with private notes and access controls.
FAQ
Frequently asked questions:
Everything You Need To Know About Smarter Ticket Management
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What channels can create tickets?
Email, voice logs, SMS, WhatsApp, Telegram, web forms, and manual creation.
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Can multiple agents work on one ticket?
Yes—assign, mention, add private notes, and view presence to avoid conflicts.
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How are SLAs enforced?
Define timers and rules; the system auto-escalates overdue tickets and notifies supervisors.
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Are attachments secure?
Yes—attachments are stored with access controls and audit logs; optional virus scans available.
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Can I bulk-update tickets?
Yes—apply tags, assign, close, or add notes to many tickets at once.
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Do you integrate with CRMs?
APIs and webhooks are planned for syncing with CRMs and external systems; available soon.
Bring Order To Your Customer Support
Eliminate missed requests and speed up resolutions with Turehub Ticketing. Simplify workflows, empower agents, and delight your customers today.
